Turning complexity into clarity
Real-world technology problems rarely have a single-technology solution.
The work below shows how I approach complex environments: understand the problem, simplify what can be simplified, choose the right technology for each job, and connect the pieces into a system that works for the business.
Customer Experience & Support
70% year-over-year drop in support tickets
A layered approach combining conversational assistance, fuzzy search, and workflow automation to reduce support volume and help customers find answers faster.
Legacy Systems & Technical Debt
54 databases → 11
Reducing complexity across a decades-old technology landscape, consolidating data centralizing internal tools, modernizing e-commerce, and improving operational visibility to reduce maintenance overhead and simplify business operations.
Modernization & Scalability
ColdFusion 8 → .NET. Manual → automated deployments
Modernizing development platforms, improving source control, and decoupling integrations to create a more maintainable and scalable technology environment